Mobile / Casino
These terms set out how mdn99 operates your account, handles the data you share with us, and what you can expect when you use our platform — where local law permits access. Read through each section so you understand what applies to you and how to raise questions when needed.
mdn99 operates this platform under a policy framework that reflects the access conditions applicable to Malaysia and other eligible regions. Where local law permits, you may open an account, fund your wallet using DuitNow or Bank Transfer, and engage with the game catalogue we maintain. Our obligations under this policy cover the data you provide during account registration, the records generated by wallet transactions, and the communications we hold between you and our support team. We do not collect information beyond what is needed to operate your account and process the transactions you initiate. Any data retained is kept only for as long as it serves a legitimate account or compliance purpose. Cookies and session data are used to keep your login active and to surface the correct lobby view for your device. If you use DuitNow or Bank Transfer to add funds, the transaction reference is stored against your account wallet and visible in your transaction history after login. We do not share your financial details with third parties except where required to complete a transaction you have authorised. Questions about specific data points held on your account can be raised through our support channel at any time.
This policy applies specifically to your mdn99 account and the actions you take within it. It does not extend to third-party services you may reach from links on this site, nor does it cover any transaction processing infrastructure operated independently of us. The scope below clarifies where this policy applies and where it stops.
This policy applies fully to your registered account — login, session data, wallet balance, and the transaction records generated when you use DuitNow or Bank Transfer. Everything inside your account dashboard falls within this policy's scope.
Deposits and withdrawals processed through your account wallet are covered. The transaction reference, amount and timestamp are retained in your history. What happens at the payment provider's end is governed by that provider's own terms, not ours.
Game titles, lobby layout and promotional material published on mdn99 are within scope. We control this content and stand behind its accuracy. Availability of specific games or categories depends on the region and access conditions that apply to your account.
External links, payment gateways you navigate to, or services reached from this site but operated by another party are outside this policy's scope. We recommend reading the terms of any third-party service before you proceed with it.
Your rights under this policy are practical and straightforward. You can review the data we hold on your account, correct details that are out of date, ask a question about how a specific piece of information is used, or request that our support team look into a record on your behalf. These actions do not require legal formality — you raise them through the standard support channel and we respond within the timeframe shown in your support ticket. Account details such as your registered email, display name and contact number can be updated directly from the account settings section after login. If you spot a wallet transaction that does not match your records, flag it in the support chat and include the transaction reference shown in your account history. We keep records of all support conversations so that follow-up queries reference the same thread. Nothing in this policy limits your right to ask a question or request a correction.
Log in and open the transaction history section to see every wallet movement associated with your account. DuitNow and Bank Transfer entries each carry a reference number you can use when contacting support.
Go to account settings after login to update your registered email, contact number or display name. If a field is locked and needs changing, contact support with your account ID and the correction you need.
Send your question through live chat or email. State your account ID and the specific point you want clarified. Support will respond and log the query against your account so there is a written record of the exchange.
If you want to know what specific information we hold about you, contact support and request a data summary. We will confirm what is retained and why, within the scope of your account and its transaction history.
Every policy question or account correction request goes through the same support paths we use for general account help. There is no separate legal department queue — raise it through the channel that suits you, include your account ID, and the team will route it to the right person.
Open the chat icon from any page on mdn99. Identify yourself with your account ID and describe the policy point or data request. The chat log is saved to your support history.
Send a written query to our support email address, found in the Contact section of your account dashboard after login. Email is suited to detailed requests that need a written trail.
Your account dashboard after login shows the current state of your wallet, transaction history and account settings — check here first before contacting support, as many details are already visible there.
We manage your account data with a clear purpose: to operate the platform, process the transactions you initiate, and respond to the queries you raise. Nothing is retained beyond that purpose, and no data is sold or shared for marketing by third parties.
Account registration data and transaction records are kept for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what is held at any time through support.
Cookies keep your login session active and store your lobby preferences so you return to the right view. You can manage cookie settings in your browser. Clearing cookies will end your session and reset lobby preferences.
Your account is protected by the login credentials you set. We do not store your password in readable form. If you suspect unauthorised access, contact support immediately and follow the account recovery steps shown on the login page.
To update data we hold or to raise a correction, contact support with your account ID. Changes to locked fields require identity confirmation through the steps shown in your account settings — follow those fields as they appear.
These are the questions we receive most often about how this policy works, what rights you have, and how to act on them. If your question is not here, raise it through live chat or email and we will respond in writing.
Access to mdn99 depends on local law and the eligible regions we serve. Where access is permitted, this policy applies in full to your account, your wallet activity and the data you share with us during registration and ongoing use.
We hold your registration details, login history, wallet transaction records including DuitNow and Bank Transfer references, and any support conversations linked to your account ID. Log in and check your account dashboard to see the transaction history directly.
Open account settings after login to update your email, contact number or display name. For locked fields, contact support with your account ID and the detail you need corrected. The team will confirm what verification steps apply to that specific change.
You can raise a deletion request through support. We will review what data can be removed based on the retention rules that apply to your account type and transaction history. Some records may need to be kept for a defined period under applicable rules.
Use live chat for quick clarifications or email support for written queries that need a formal response. Include your account ID in both cases. All support exchanges are logged so follow-up questions reference the same thread automatically.
We do not share your financial details with third parties except where it is necessary to complete a transaction you have authorised — for example, routing a DuitNow transfer through the relevant payment channel. No financial data is shared for marketing purposes.