Mobile / Casino
This page sets out exactly what personal information mdn99 collects when you open an account, make a DuitNow transfer or contact our support team — and how we keep that information secure. Read through each section to understand your rights and the choices available to you.
When you create an account on mdn99, we collect the information you enter directly — your name, contact details, login credentials and any payment references linked to transactions you initiate via DuitNow or Bank Transfer. We also collect technical data automatically: the device type you use to access the site, your browser session identifiers and pages visited within the lobby. This data helps us keep your account working correctly and lets our support team locate your records when you raise a question. We do not sell your personal information to third parties. Where we share data — for example, with payment processors handling your DuitNow or Bank Transfer flows — we do so only to complete the service you requested. Those processors operate under their own data agreements, and we require that they handle your data only for the purpose we specified. Retention periods depend on the type of record. Account login data is kept for as long as your account is active. Transaction references linked to DuitNow or Bank Transfer activity are retained for the period required by applicable financial record-keeping obligations. If you close your account, we will retain only the minimum records required by those obligations, then delete the rest. Access to this service depends on local law and is available only where local law permits.
Transaction references from DuitNow transfers are stored securely and used only to reconcile your account wallet history.
Bank Transfer deposit records are retained for compliance purposes and are not shared beyond the payment processor completing your transaction.
Your login credentials and profile details are encrypted at rest. We do not store full payment card numbers or full bank account numbers on our servers.
Session identifiers collected during your visit are used to keep you logged in and to detect unusual access patterns on your account.
This policy applies specifically to information processed by mdn99 through mdn99 — your account profile, wallet activity and any communication you send us. It does not extend to third-party services you reach from our site, and it does not override any separate terms that a payment processor or game studio publishes for their own platforms. Knowing the boundary helps you decide where to direct any questions.
Covers all data collected when you register, log in or update your account profile on mdn99. This includes the email address, contact number and security settings you provide directly.
Covers DuitNow transfer references and Bank Transfer deposit records that pass through your mdn99 account wallet. Does not cover what your bank or e-wallet provider logs on their own systems.
Covers cookies and session identifiers placed by mdn99 itself. Does not cover pixels or trackers placed by external analytics or advertising services you may encounter if you navigate away from our domain.
Game studios such as Pragmatic Play, Microgaming and Spadegaming operate their own platforms. Their data practices are governed by their own policies — mdn99 cannot speak to those and they fall outside the scope of this document.
You have several concrete options for managing the personal information we hold. Reviewing what we have on file is straightforward — log in to your account dashboard, where your profile details, linked payment methods and wallet history are displayed. If any of the details shown are incorrect, you can update them directly in the profile settings page without contacting support first. For records you cannot edit yourself — such as historical transaction references tied to a completed DuitNow transfer — you can send a written request to our support team. We will locate the relevant records and confirm what we hold. If you believe a record is inaccurate, tell us and we will investigate. Where a correction is warranted and legally permissible, we will make it and notify you of the outcome. You also have the right to ask us to delete information we hold about you, subject to any retention obligations that apply. We will tell you clearly what we can delete immediately and what we are required to keep.
Log in and open the account dashboard. Your profile, wallet balance and transaction history — including DuitNow and Bank Transfer entries — are listed there for you to check at any time.
Go to profile settings after login. Fields like your contact number and email address can be updated directly. Changes take effect on your next page load.
If something in your record looks wrong and you cannot fix it yourself, contact our support team with your account username and a description of the issue. We will respond with what we find.
Send a deletion request through our support channel. We will confirm which data can be removed immediately and which records must be retained under applicable financial or legal obligations before deletion.
If you have a question that this page does not answer — about how a specific piece of data is used, why a transaction record appears in your wallet history, or how to submit a formal data request — our support team is the right place to start. Use the channel that suits you and include your account username so we can locate your records quickly.
Start a live chat session from the support tab inside your account. Describe your privacy question and include your account username. Our team will pull up your record and respond directly in the chat window.
Send your data or policy question to our support email address listed in the Help section of your account dashboard. Include your registered email address and a clear description of your request so we can match it to your record.
The Help section inside your logged-in account contains answers to common privacy questions. If the answer you need is not there, the same page has a direct link to open a support ticket without leaving your account.
We aim to keep the way we handle your data straightforward and easy to verify from your own account. Every measure listed here is something you can observe directly — either in your account dashboard or by contacting support and asking us to confirm it.
We use session cookies to keep you logged in during a visit and to detect unusual access patterns. You can clear cookies through your browser settings at any time. Doing so will log you out of your current session.
Your password is stored in hashed form — we cannot read it, only verify it. If you suspect your credentials have been compromised, update your password immediately from the security settings page inside your account.
Active account data is kept while your account is open. Once you close your account, we delete profile and preference data promptly, retaining only the transaction references required by applicable financial record-keeping obligations.
When we update this policy, the revised version is published at mdn99/privacy-policy/ with the effective date shown at the top. Continuing to use your account after a change takes effect means you have seen the updated terms.
Real questions about how your data is handled, answered plainly. If your question is not covered here, open a support ticket from your account dashboard and our team will respond with a specific answer.
We collect the details you enter during registration — name, email address, contact number and login credentials. We also log session identifiers and device type automatically when you access mdn99. We do not collect payment card numbers directly; DuitNow and Bank Transfer flows are handled by the respective payment processors.
We share data only where necessary to complete a service you requested — for example, passing a transaction reference to the payment processor handling your DuitNow or Bank Transfer. We do not sell your information. Any third party we work with is required to use your data only for the specified purpose.
Log in and open your account dashboard. Your profile details, linked payment methods and wallet transaction history — including DuitNow and Bank Transfer records — are displayed there. For records not visible in the dashboard, contact our support team with your account username and ask for a data summary.
Yes. Go to profile settings inside your account and update the fields you need to change. Contact number and email address can both be edited there. For details tied to completed transactions, send a request to our support team explaining what needs to be corrected.
Profile and preference data is deleted promptly after account closure. Transaction references linked to DuitNow and Bank Transfer activity are kept for the period required by applicable financial record-keeping obligations, then deleted. We will confirm the specific retention period when you submit a closure request.
Send a deletion request through our support channel — live chat or email, both accessible from the Help section of your account. Include your account username. We will confirm what can be deleted immediately and what must be retained under applicable obligations, then carry out the deletion and notify you.